Management lessons from Uber’s difficult year
When an organization experiences a fall from grace, it’s important for other businesses to learn lessons from the crisis, and to ensure their own processes aren’t pushing them toward a similar scenario. To that end, the Forbes Coaches Council recently dug into Uber’s public relations nightmares over the past few months, pulling out actionable items that CEOs can internalize to avoid Travis Kalanick’s fate. (Aug. 15)
- Beware too much pride: Being proud of an innovative new business idea is a natural reaction, but holding onto that feeling for too long can bring a company down. Leaders who believe their ideas have exempted them from creating functional teams around them, or generating succession plans, may face rude awakenings.
- The world is watching: CEOs have to be in control of their behavior and personal presentation at all times. The actions of an organizational leader fuel perception of that individual, and his or her company, even when the situation is not public.
- Employees should have voices: Cultural problems such as those causing damage at Uber are often felt by rank-and-file employees long before management knows about them. When channels of communication are open, issues can receive quick responses rather than fester.
Leaders who are willing to move on from past victories, who understand that their behavior reflects on their companies and who keep open lines of communication are best equipped to survive in today’s business climate.
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